After 10 years we decided to cancel our service with CenturyLink (formerly Qwest), and they have made it an absolute hassle! After having to make repeated phone calls to them for ridiculous things (needing to call several times just to get all my services cancelled because they play dumb and act like I didn't make it clear I wanted all services cancelled, inquiring about bills they continue to send me after telling me I was completely paid up, etc.), they are now billing me over $100 for a modem I already sent back to them! File formats for mac and windows. To add insult to injury, I used THEIR mailing label they sent me to return the modem, and I have a UPS confirmation showing the modem was returned to them.

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I cannot believe the absolute ineptitude of this company, and the problems I have encountered trying to cancel my service, which obviously was the best decision I made. Their responses to these complaints are laughable ('We would be happy to help you resolve this issue if you would contact us at XXXXX') How about actually helping people the first time and not being complete morons about the whole process. If they continue to harass me I will not only file complaints with the state attorney general's office but also every complaint website I can find and every consumer protection agency I know of. I am sick and tired of this whole process and I think cancelling my service with them was obviously the best decision I could have made. Product or Service Mentioned. I have the same problem with you, the worst experience with centurylink.

I called them (several times) to cancel my account on 2016 Jan because I moved to another address, they said OK and it will be cancelled on the next Monday. But the people who lived in that address after I left told me that he still got the bills from centurylink.

I tried to contact them for several times but the phone service always busy and the email and online chat service cannot solve the account cancellation problem. And now the debt collector call me several time a week. I will never use centurylink again, and I will never pay this bill. I had the same issue trying to cancel my service. Whey you press '5' for 'remove a disconnect a service' you're sent on a wild goose chase, first the Accounts department, and then on hold waiting for 'Cancellation' department. After several attempts, and 75 minutes on hold, I got so fed up i called the local store and informed them I was coming in to cancel the service.

A very rude Associate told me I could not cancel at the local store as it was a 'sales' office, and that I should call the regular number. I explained the runaround, and told him that as far as i was concerned, Centurylink was making it impossible to Cancel Service, and as such I would come to the store, and if they refused to cancel my service, I would immediately contact the State Attorney General. The Sales rep finally said 'Hold On', came back and said, 'call this priority number; 1 844 351 7633, and when prompted for the extension number, Enter 314 140 0035. Surprisingly, this actually worked, i waited less than a minute in a hold *** and was directly connected with the 'Cancellation' department. I'm placing this here in the hope that it might help other 'Victims' of this Sharp practice.