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What's covered Beginning troubleshooting Intermediate troubleshooting Advanced troubleshooting This document can help you resolve errors or freezes that occur while you install Adobe Creative Suite 2.0 on Mac OS X. System errors can manifest themselves in many different ways, including (but not limited to) the following: -- A blank or flickering dialog box -- A frozen cursor or screen -- An error such as: 'The application 'Adobe Creative Suite 2' has unexpectedly quit.

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The system and other applications have not been affected.' -- The installer quickly completes, folders for the Creative Suite applications are created, but the applications themselves are not installed. Note: This document doesn't address problems related to serial numbers. For these problems, contact Adobe Customer Services at 800-833-6687 (U.S.

And Canada only). For Customer Service in other countries, visit the Adobe website at, choose your country or region from the pop-up menu at the top of the page, and then click Contact Us. Different factors can interfere with the installation of Adobe Creative Suite on Mac OS X, including conflicts among device drivers, software, hardware, and corrupt elements in specific files.

System variables can also interfere with installation. To get the most from this document, perform the tasks in order. Keep a log of the tasks you perform and the results of each, including errors or problematic behavior. (You can download a log from, or you can create your own.) Adobe Technical Support can use this information to better assist you, if you need to call. Run mac on windows. Beginning troubleshooting The tasks in this section can help you resolve the most common installation problems. Before performing any of these tasks, back up all personal files. Always restart the computer after a system error occurs to refresh its memory.

Continuing to work without restarting the computer may compound the problem. To install Adobe Creative Suite, and to perform most of the following troubleshooting tasks, you must have administrator privileges. To log in as a user with access privileges: 1. From the Apple menu, choose Log Out. Click Log Out when the system returns the message 'Are you sure you want to quit all applications and log out now?'

When the log in screen appears, select a user with access privileges, type the appropriate password, and then press Return. Note: If your computer is set to automatically log you in at startup, but you want to start as another user, hold down the Shift key after the Mac OS X Startup Screen appears and release it when the login screen appears. If you don't have access to an account with administrator privileges, contact your system administrator. Make sure that the system meets the requirements.