To optimize a slow WD external hard drive. Go to Computer (Windows 7) or This PC (Windows 10). Right-click on the slow WD external hard drive and choose Properties. In the tab, click Tools, under the Tools click Optimize. Follow the onscreen wizard to complete the process.

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Click to expand.I had this problem and solved it by brute force (EDIT: It wasn't this problem. It was that my hard drive wouldn't turn off. I can't seem to delete my post though) - switch on the hard drive, and when the blue light flashes, press and hold the power button until it turns off. This will take a while.

I didn't count, but it could have been 30 secs (it felt like a minute though). Leave it for a bit (again, I didn't time it, was about the same time it took to turn the thing off) then plug it in to your machine and see if it whirrs to life. Note that this was with my WD Passport wireless HD which first stopped being able to connect wirelessly, then just stopped connecting at all. WD seem to know about the problem but don't do much about it; there are a lot of angry folk on their forums. Hello, If a My Passport is not showing in Disc Utilities often the reason is something simple. Here are several things try: 1.

Try using a different USB cable, make sure it is as short as the original one, or even shorter. This is important it terns of providing enough power for the drive to function properly. Try connecting it to different USB ports. Try connecting it to a different Mac.

Sometimes the drive can misbehave due to insufficient power even if it appears to be spinning when plugged in. To make sure this is not the case you can use a Y-USB cable or connect it through a powered USB hub. If you have access to a Windows machine test it there with WD Data Lifeguard Diagnostics, you can alos check if it's recognised by Disc Management and what status it's showing Hope that helps.