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Partition external hard drive for mac and windows 2018. WD Community It's taken a fall or two to the soft carpet floor from a height of about 16 inches, but I don't think this should be a problem. I'm sorry, but those 16 inches are more than enough to damage a drive. The drive is probably physically damaged.

It doesn't take much of a bump to damage them. Professional data recovery is likely the only solution. Joe Well, yeah.

Dropping the drive on the floor even from 12-16 inches will break it. Sorry, but if you need the data, you're looking at data recovery, and that's if they can help you. Dropping included, you have several kinds of issues that arise that can cause a drive not to read. The drive itself is broken, which means you can only possibly retrieve your data through data reco.